FAQ

Posted on

What is a serviced apartment?

Serviced apartment is your home and office away from home. All properties offer a variety of spacious apartment configurations to suit singles & couples.

Standard services include:

  • High Speed NBN Broadband internet access
  • On site Convenience Store
  • Washing machine and drier

 

Do you accept bookings for 1 night?

Yes we do accept 1 night bookings. Though we prefer stay condition which varies between 2 and 7 nights.  This will be confirmed at the time of booking.

Do you offer a discount for longer bookings?

Discounted nightly rates are available if you book for 5 or more consecutive nights.  Further discounts apply if you book for more than 28 or 84 nights.

Do you offer discounts for corporate clients?

There are several benefits to open a corporate account with Bagga Property Group and these may include special negotiated rates, complimentary servicing and flexible booking conditions.

How many people can stay in an apartment?

1 Bedroom: maximum 2 guests

I'm arriving early in the morning and would like to arrange an early check-in?

Charges apply to guarantee early or late check out and confirmation is based on availability. Please make your request at the time of booking.

Check in time is at 2.00 pm and check out time is 10.00 am. Prices for early check in are following:

  • From 12pm $20 (subject to availability)
  • From 10-12 pm $40 (subject to availability)
  • From 8 -10 am $80 (subject to availability)
  • Prior to 8am 100% night (subject to availability)

What amenities do you supply in the unit?

We provide a starter pack of shampoo, conditioner, soap, toilet paper, washing powder and detergent however once these supplies are consumed it is the responsibility of the guest to replenish.

 

Late check out?

Check out is by 10am. Late check outs are strictly subject to availability, please contact our office the day prior to your departure.

  • 11am: Complimentary (subject to availability)
  • 12pm-2pm: AUD $40 (subject to availability)
  • 2pm-4pm: AUD $80 (subject to availability)
  • After 4pm: 100% of the nightly rate (subject to availability)

 

Do you accept pets?

No, pets are not permitted during the occupancy at any time.

 

What happens if I need to cancel my reservation?

We require 48 hours notice is required prior to arrival for changes to bookings, cancellations and refunds of deposits. Should a cancellation or no show occur without prior notification, the full accommodation charges are payable.  During peak periods or special events a seven (7) day notice of cancellation applies prior to arrival. If your reservation is cancelled within 48 hours the deposit won’t be refunded.

 

Do you provide internet in the units?

NBN high speed Internet is available at all of our properties at NO extra charge.

 

When do the housekeepers service the apartments/townhouses?

Towels & Linen are changed on a weekly basis at no charge.  Additional charges apply for servicing which is subject to availability and includes basic cleaning, linen and towel change.  Corporate rates inclusive of servicing can be negotiated.  Please note the day on which the service is conducted is unable to be changed and we cannot guarantee the exact time the housekeepers will arrive, however we will do our best to meet any requests.

  • 1 Bedroom Apartment Service Charge – Additional: $35

 

Do you send confirmations?

Yes, once you have made a booking with us you will receive an email confirmation within 48 business hours. We will contact you again approximately 3 days prior to the arrival date to confirm the apartment number and make arrangements for collection of your keys. Please contact our office before arrival if you have not received this information or if your contact details change.

 

Do you have a surcharge for payments by credit card?

Preferred mode of payment is PayPal. However, we can accept Visa and Master Card Transactions incur an additional 1.25% surcharge.

 

Do you allow smoking or parties in the apartments?

We have a strict no party & no smoking policy in the accommodation or any part of the common area.